Welcome to Any Plates, Inc. ("AnyPlates," "we," "our," or "us"). At AnyPlates, we connect people with their favorite local restaurants through our food delivery service. This Privacy Policy ("Policy") explains how we collect, use, and share your information when you use our services, including our website, mobile applications, and other communication channels ("Services"). This Privacy Policy does not cover or address: the privacy practices of Merchants ("Restaurants") available on our Platform, including their authorized licensees and franchisees; branded channel services provided to Merchants, or our privacy practices relating to the personal information of job applicants, employees, Delivery Partners ("Couriers"), and other personnel. For the Merchants or Delivery Partner ("Courier") Privacy Policy, please scroll down.
We collect various types of personal information to provide our Services effectively. When you use our Services, you may provide information directly to us, including your name, email address, phone number, and delivery addresses. When you create an account, we collect your username, password, and profile preferences. For orders, we collect details about items ordered, special instructions, and transaction information. We automatically collect device information like IP address and browser type. With your permission, we collect location data to match you with nearby couriers and provide accurate delivery estimates.
The information we collect is essential to providing and improving our Services. We use your information to process orders, manage deliveries, and personalize your experience. We may recommend restaurants based on your order history or preferences. We use your contact information for order status updates and important service notifications. Our PIN-based confirmation system helps verify deliveries and resolve disputes. We also use information to ensure platform security, prevent fraud, and comply with legal obligations.
To facilitate our Services, we share necessary information with couriers and restaurants. Couriers receive your name, delivery address, and order details. Restaurants receive order information to prepare your food correctly. We work with trusted service providers for payment processing, hosting, and analytics, who are bound by strict confidentiality agreements. We may disclose information when required by law or to protect our rights.
Location tracking is essential for accurate and efficient delivery services. When enabled, we can match you with nearby couriers and provide real-time delivery updates. Location data may be collected even when the app runs in the background. You can disable location tracking in your device settings, though this may limit certain features of our Services.
We store all user data in secure servers located in the United States. We implement robust security measures, including encryption and firewalls, to protect your information. While we strive to ensure data safety, no system is entirely secure. We recommend protecting your account credentials and notifying us immediately of suspected unauthorized access. We retain information only as long as necessary for business or legal purposes.
AnyPlates facilitates food delivery but does not prepare or inspect food items. Restaurants are solely responsible for food quality, safety, and accurate allergen information. If you experience issues with your order, please contact both the restaurant and AnyPlates. We advise customers with dietary restrictions to communicate directly with restaurants to ensure their needs are met.
You have the right to access your personal information, request its deletion, or restrict its use. You can manage location permissions and notification preferences in device settings. You can also deny access to specific devices signed into your account. To exercise these rights or for assistance, please contact us using the information below.
We may update this Policy to reflect changes in our practices or legal requirements. If we make significant updates, we will notify you via email. Continued use of our Services after such updates constitutes acceptance of the revised Policy.
For privacy-related questions or concerns, please contact our Privacy Team at legal@anyplates.com. For immediate assistance, use the Help section in our app.
This Courier Privacy Policy (“Policy”) explains how AnyPlates (“we,” “us,” or “our”) collects, uses, and protects personal information provided by individuals who partner with us as couriers (“Couriers”). This Policy applies to information collected through our Courier App and other interactions with AnyPlates as part of your courier engagement. By delivering with AnyPlates, you agree to the terms of this Policy. If you do not agree, please discontinue using our platform.
To ensure smooth operations and compliance, AnyPlates collects certain information from Couriers. This includes identification and background details such as your name, contact information, date of birth, Social Security number, driver’s license number, vehicle registration, and insurance information. We also gather tax-related details and banking information for payment processing and compliance purposes.
We may also collect information from third parties, including background check providers, to verify driving history and criminal records. Restaurants and customers may provide ratings and feedback about your delivery performance, which is stored as part of your profile.
The information collected is used to facilitate your role as a courier. This includes verifying your identity and eligibility to deliver, processing your registration, and onboarding you to our platform. Location data is critical to match you with orders near your current location. Additionally, we use your information to process payments through Stripe, including calculating earnings, tax compliance, and disbursing payments to your registered bank account.
Any feedback or ratings provided by restaurants and customers is used to improve our services and address issues that may arise. We also use your contact information to notify you of important updates, such as policy changes, shift notifications, or new features on the platform.
Location tracking is a core feature of our Courier App. We collect precise location data when the app is running in the foreground or background during your shifts. This allows us to send you delivery opportunities that are nearby and optimize the efficiency of order fulfillment. While you can disable location sharing, doing so will prevent you from receiving orders, as we require location data to operate effectively.
Couriers can use third-party mapping services to determine the best routes for deliveries. AnyPlates does not provide or store route data directly but relies on established map services for navigation.
All payments are processed securely through Stripe. This includes disbursing your earnings, processing tax forms, and verifying your identity as part of Know Your Customer (KYC) compliance. We use the information you provide, such as your bank account details and tax identification number, to ensure accurate and timely payments. Stripe also assists in maintaining compliance with applicable laws and regulations.
AnyPlates tracks order acceptance and completion rates on a daily and per-shift basis. Our platform includes a "hard decline" system, which allows you to decline a certain number of orders per shift. If the limit is reached, your shift will end for the day. This system resets daily at midnight to provide a fresh start.
These metrics are used to ensure fair distribution of orders and maintain operational efficiency. AnyPlates does not share this data with third parties but may use it internally for analytics and performance improvement.
AnyPlates retains courier data for as long as you remain active on the platform or until you request account deletion. Even after an account is deleted, we may retain certain information for legal and compliance purposes, such as tax records or to resolve disputes.
We employ industry-standard encryption and secure storage methods to protect your data. However, no system is completely secure. We recommend safeguarding your account credentials and reporting any unauthorized access immediately.
As a courier, you have the right to access, update, or delete the information we hold about you. You can manage your data and permissions through the Courier App or by contacting our support team. If you choose to disable location tracking, you will not receive delivery opportunities, as location data is essential for order matching.
For further assistance with privacy-related inquiries, please contact our Privacy Team using the information provided below.
We may update this Courier Privacy Policy periodically to reflect changes in our practices or legal requirements. If significant changes are made, we will notify you via email or through the Courier App. Continued use of the platform after updates signifies your acceptance of the revised Policy.
If you have questions or concerns about this Policy, please contact our Privacy Team at legal@anyplates.com. For immediate support, you can also use the Help section within the Courier App.
This Courier Privacy Policy (“Policy”) explains how AnyPlates (“we,” “us,” or “our”) collects, uses, and protects personal information provided by individuals who partner with us as couriers (“Couriers”). This Policy applies to information collected through our Courier App and other interactions with AnyPlates as part of your courier engagement. By delivering with AnyPlates, you agree to the terms of this Policy. If you do not agree, please discontinue using our platform.
To ensure smooth operations and compliance, AnyPlates collects certain information from Couriers. This includes identification and background details such as your name, contact information, date of birth, Social Security number, driver’s license number, vehicle registration, and insurance information. We also gather tax-related details and banking information for payment processing and compliance purposes.
We may also collect information from third parties, including background check providers, to verify driving history and criminal records. Restaurants and customers may provide ratings and feedback about your delivery performance, which is stored as part of your profile.
The information collected is used to facilitate your role as a courier. This includes verifying your identity and eligibility to deliver, processing your registration, and onboarding you to our platform. Location data is critical to match you with orders near your current location. Additionally, we use your information to process payments through Stripe, including calculating earnings, tax compliance, and disbursing payments to your registered bank account.
Any feedback or ratings provided by restaurants and customers is used to improve our services and address issues that may arise. We also use your contact information to notify you of important updates, such as policy changes, shift notifications, or new features on the platform.
Location tracking is a core feature of our Courier App. We collect precise location data when the app is running in the foreground or background during your shifts. This allows us to send you delivery opportunities that are nearby and optimize the efficiency of order fulfillment. While you can disable location sharing, doing so will prevent you from receiving orders, as we require location data to operate effectively.
Couriers can use third-party mapping services to determine the best routes for deliveries. AnyPlates does not provide or store route data directly but relies on established map services for navigation.
All payments are processed securely through Stripe. This includes disbursing your earnings, processing tax forms, and verifying your identity as part of Know Your Customer (KYC) compliance. We use the information you provide, such as your bank account details and tax identification number, to ensure accurate and timely payments. Stripe also assists in maintaining compliance with applicable laws and regulations.
AnyPlates tracks order acceptance and completion rates on a daily and per-shift basis. Our platform includes a "hard decline" system, which allows you to decline a certain number of orders per shift. If the limit is reached, your shift will end for the day. This system resets daily at midnight to provide a fresh start.
These metrics are used to ensure fair distribution of orders and maintain operational efficiency. AnyPlates does not share this data with third parties but may use it internally for analytics and performance improvement.
AnyPlates retains courier data for as long as you remain active on the platform or until you request account deletion. Even after an account is deleted, we may retain certain information for legal and compliance purposes, such as tax records or to resolve disputes.
We employ industry-standard encryption and secure storage methods to protect your data. However, no system is completely secure. We recommend safeguarding your account credentials and reporting any unauthorized access immediately.
As a courier, you have the right to access, update, or delete the information we hold about you. You can manage your data and permissions through the Courier App or by contacting our support team. If you choose to disable location tracking, you will not receive delivery opportunities, as location data is essential for order matching.
For further assistance with privacy-related inquiries, please contact our Privacy Team using the information provided below.
We may update this Courier Privacy Policy periodically to reflect changes in our practices or legal requirements. If significant changes are made, we will notify you via email or through the Courier App. Continued use of the platform after updates signifies your acceptance of the revised Policy.
If you have questions or concerns about this Policy, please contact our Privacy Team at legal@anyplates.com. For immediate support, you can also use the Help section within the Courier App.